SHIPPING & CANCELLATION POLICY
- Buyers who Order should check their shipping address pin code and contact number before they make the payment. We cannot change the shipping address once the shipment dispatched.
- Buyer can cancelled the order any time before shipping the products, after dispatch buyer cannot cancel the order.
- Item will be replaced if it has Any Defects. It Should Be Returned In Unused Condition within 2 days of Delivery.
- All claims must be made within 24 hours of receipt of products by email and has to be returned within 2 days and should be unused.
- Image & color of product shown is only indicative, actual product may have different attributes. For specific requests on the same please contact us before buying.
- Most items are maintained In-Stock but sometimes stocks may run out before we get a chance to update them. If an order comes in for an item which is out of stock, we will try and procure & dispatch the same within 3-5 days. In case, if we find that the ordered item cannot be procured we will issue a refund immediately.
Why have I not received my product yet?
Mostly, all the orders are shipped from our end as per the promised shipment date; however, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates. In this case, we’ll send an e-mail, intimating you about the issue and the revised shipment/delivery date. You can track the shipment on courier partners tracking portal. like Blue Dart Express | DTDC Express
What is the difference between shipping time and delivery time?
- Shipping refers to the time taken to obtain the item(s), packing and dispatching. You will find a shipping timeline on the products displayed on our site (E.g. Ships within 2-3 days). This refers to the number of working days it will take to dispatch the product from our end.
- The delivery may take few more days depending on the address and the courier company used.
- The shipping and delivery time excludes public holidays and Sundays falling during the estimated shipping and delivery dates.
- Courier Partner is chosen on the basis of location of the buyer, we can’t change the courier partner on customer’s request.
- Cash on Delivery (COD) shall take extra time to deliver at the destination due to courier partner internal process.
What if I find my package opened or tampered upon delivery?
Please don’t accept an open or tampered package. Notify us of the same on this link. ASAP
How do I take advantage of FREE shipping?
We provide free delivery on orders valued at Rs. 5000 or more within India. Outside India Delivery charges will be extra as applicable.
- For some special product or order, handling fees may still apply.
- You will not receive FREE shipping on your order if any eligible items are canceled, bringing the total below Rs. 5000.
- Cancelling items, combining orders, or changing your shipping address, speed, or preference might affect your order’s eligibility for Free Shipping.
- Delivery time may be affected in case of an address change on an order which has already been shipped or address not found by courier partner.
- We reserve the right to change or discontinue FREE Shipping at any time.
GROUP OF COMPANIES
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OUR CLIENTS
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